STORE POLICY
Because We Care
We founded Broken Geniuses with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience for designer clothes and accessories. Our store policies are detailed below, please have a look and contact us to learn more!
SHIPPING AND DELIVERY
How We Do It
Ships from NC, it will take 3-5 business days for standard delivery and 2-3 days for rushed delivery. Shipping fee will be $10.00 for standard shipping and 15.00 for rush deliver.
OUR RETURN POLICY
Everything You Need to Know
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at brokengenius21@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Broken Geniuses
Attn: Returns
RMA # 3546 chandler mill rd
Pelham, NC 27311
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: 2 3364592950 brokengenius21@gmail.com This return policy was created using Termly's Return and Refund Policy Generator.